Return and Exchange Policy

Return & Exchange Policy

At Beco, we are committed to delivering high-quality, sustainable products that you can trust. To maintain product hygiene and ensure customer safety, we follow a No Return Policy. However, if you receive a damaged, defective, or incorrect product, we are happy to offer an exchange under the conditions below.

7-Day Exchange Policy

You may request an exchange within 7 days of receiving your order if:

  • You received a damaged or defective product.
  • You received the wrong item.
  • The product is missing parts or accessories (if applicable).

Exchange Eligibility

To qualify for an exchange:

  • The request must be submitted within 7 days of delivery.
  • The product must be unused, unopened, and in its original packaging.
  • Proof of purchase (order number or invoice) is required.
  • Photos or videos of the damaged, defective, or incorrect product may be requested for verification.

Non-Exchangeable Items

We do not offer exchanges for:

  • Products used, opened, or damaged after delivery.
  • Items returned without original packaging.
  • Products purchased during clearance or special promotional sales (unless received damaged or incorrect).
  • Exchange requests made after 7 days from the delivery date.

No Return Policy

Beco does not accept returns or provide refunds for products once they have been delivered, except where required under applicable consumer protection laws.

Exchange Process

  1. Contact our customer support within 7 days of delivery.
  2. Share your order number along with clear photos or videos of the issue.
  3. Our team will review your request within 2–3 business days.
  4. If approved, we'll arrange a replacement for the same product at no additional cost.

Shipping for Approved Exchanges

  • If the exchange is approved due to a damaged, defective, or incorrect product, Beco will bear the shipping cost.
  • If the product does not meet the exchange eligibility criteria, the exchange request may be declined.

Contact Us

For any exchange requests or assistance, please contact our customer support:

Email: aryankhandelwal0901@gmail.com (replace with your support email if different)

We appreciate your support in choosing sustainable products and helping us build a cleaner, greener future.